Billing

Platform Tiers

This section of our guide contains all of the information regarding billing and our subscriptions.

Currently, Transmute offers three subscription tiers:

1. Personal – Quick start to taking control of your data with Decentralized Identifiers (DIDs) and Verifiable Credentials (VCs)

2. Professional ($50/month) – Enter the fast lane by adding additional members using DIDs and VCs to securely digitize your trade documents.

3. Enterprise Plan (Custom Pricing) – Go full throttle and scale to your specific business needs with custom added workflows, credentials and integrations to optimize your bottom line, please contact sales here.

Navigation

You can navigate to billing by clicking on the organization dropdown menu in the top right corner and selecting "Billing".

This page will show you your current billing level. In the case of a new account, this will be PERSONAL, with no billing history.

Upgrading to Professional

If you've used the platform to a point where you need to take advantage of more resources or functionality, you can upgrade to Professional to unlock more benefits.

Select the plan

This will take you to a page to fill in your billing information for a credit card and billing address.

Enter Credit Card Information

You will be given a 30 day trial for the Professional tier, after which your card will be billed at the price indicated per month. You can cancel before the end of the 30 days to continue using the Personal tier.

Enter Billing Address

Fill in your card information. And click on the button Add Payment Method.

From there enter your billing address and click on Upgrade Plan.

Once you have upgraded your plan, you will be shown a confirmation page for the update.

Confirming Upgraded plan

Once you return to the billing page, you will see that Professional is now your selected plan.

Note that the free trial period of 30 days will only be implemented once per organization. If you cancel before the end of the trial period and then decide to upgrade later, you will be billed for the 30 days period when upgrading.

Downgrading

The Transmute platform allows for plans to be downgraded.

To downgrade your subscription, click on the "Downgrade" button from the Billing page.

A modal will appear to confirm the operation. Click on "No, Keep Subscription" to retain the subscription as-is. Click on "Okay, Downgrade Me" to confirm the downgrade.

Once downgraded, if any resource is over the tier limit, the entire application will be put into read-only mode where no new resources can be created until all of the resources are under their respective limits.

Downgrading will cancel the subscription, which will stop recurring billing. The Pro tier will continue to be active until the end of the current billing period, after which the tier will be set to the free tier.

Clicking on the "Renew Now" link in the page header will re-enable automatic billing for the subscript to allow for uninterrupted use of service.